Return and Refund Policy at xavierxeroxcrafts.com:
At Xavier Xerox Crafts, we strive to provide our customers with the best DIY crafting supplies and materials. However, we understand that there may be instances where you need to return a product or seek a refund. Please read our policy carefully to ensure a smooth process.
For all return and refund inquiries, please contact us by emailing [email protected]. Our dedicated team will assist you promptly and guide you through the necessary steps.
Here are the key points of our Return and Refund Policy:
- Returns: If you wish to return an item, please contact us within 30 days of receiving your order. Returns must be in their original packaging and unused condition.
- Return Shipping: Customers are responsible for the return shipping costs, unless otherwise agreed upon by Xavier Xerox Crafts.
- Refunds: Once we receive your returned item, we will inspect it and notify you of the status of your refund. Refunds will be processed within 7-10 business days to the original payment method.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as per your preference.
- Non-Returnable Items: Some items, such as downloadable products or gift cards, are non-returnable and non-refundable.
- International Returns: We accept returns from customers worldwide. However, please note that international return shipping costs may vary.
- Communication: All communication regarding returns and refunds will be conducted via email. Please ensure to provide accurate and detailed information in your correspondence.
Our goal is to make the return and refund process as simple and transparent as possible for our valued customers. If you have any questions or need further assistance, feel free to reach out to us at [email protected].
Thank you for choosing Xavier Xerox Crafts for your DIY crafting needs!